If you're like most people you probably want to know what GDPR is. Basically, it's a tightened internet policy so that we all know what information which businesses have on us, if we inquire, and the right to have that information purged. (Thanks, Cambridge Analytica.)
ACCEPTANCE OF TERMS
This privacy notice discloses the privacy practices for (www.harborviewstudios.com) and applies solely to information collected by this website. Last updated May 25, 2018.
THIS PART'S IMPORTANT TO KNOW
If you don't want Google to do that, you need to ask Google not to do that and then Google won't tell any of the websites you're visiting that stuff because Google is a little loose and easy (if you know what I mean) and will let any ol' company using their analytics program know you're into healthy eating...
don't be like my cousin who's totally shocked that this happens.
Why are we collecting data? Because we need your information to do our job right.
For instance, if you inquire about booking us to film your wedding... we need to know who you are, what your email address is, your phone number as an alternate contact in case you accidentally mistype your email (trust me, like proper a proper Gen Xer, I hate calling people... I don't want to and won't unless I have to—chances are good I'll even text you before calling... it's really that bad, ask Sean, I don't even call to order pizza).
And then that gets stored into our CRM database so that we can remember to follow up with you to see if you still need our services. My brain is not big enough to remember all of that—in fact, I can remember all of two phone numbers. Anything else is just asking too much.
When you visit our website, our analytics software will collect your ip address (it's your computer's address, it looks like a bunch of numbers that resemble absolutely nothing—every computer has one). Not so much because it loves you (although I'm sure it does) but to help us understand where our market is and if we're reaching the right peeps.
Turns out I'm really surprised where our market is, I never would have guessed where our couples come from... see how that works?
Anyway—it'll also tell us scintillating information like the country, state, and city you're computer is currently parked in; how long you've been on our site; what pages you looked at (so I can tell what pages are interesting and what pages totally suck); if you're viewing the site on a desktop computer, mobile phone, or evidently on the rarest occasion a tablet; what kind of computer you're using (so I can make sure this website looks good on both Mac & PC); the browser you're using (so I can make sure this website works on Safari and Chrome, Firefox and Opera users... you're on your own—I'm not that ambitious).
Google itself (and Facebook and pretty much any big site you've created an account or email with) will collect things like your interests and if I feel like digging long and hard enough into our data I can see that 99% of our visitors are currently interested in planning weddings (surprise!) or are interested in shopping or healthy eating—but that's Google doing Google.
Mostly analytics gives us averages about "you" as a collected bunch people and not so much "you" as a specific person. There are no names associated on our analytics program and that's 100% anonymous.
If you email me and don't book us, you get closed out of our system forever and ever—never to hear from us again unless you contact us again. Not responding to you would be rude so we'll probably email you back and start this whole process again.
If you book us to film your wedding, we will also have other information that you give us so that we can do our job like the financial information you give us when you pay us so that we can get paid and you can get a wedding video; where you're getting ready; where you live so we can mail you your video; the important people involved in your wedding like who you're getting married to; and who your other vendors are.
We do this because if we don't it's going to be really hard to magically guess who to film and where to go.
If after your wedding you want us to purge your information—you got it, but please email me asking me to do this.
I'm far too busy feeding Cheetos to my insanely demanding Cheeto-addicted cat to become a stalker so your information is totally safe here. We have all the necessary information stored on computers and software requiring complicated passwords and pupil detection for identity protection unless someone grabs our eyeball Loki-style. (If that last bit makes no sense to you, you need to go watch The Avengers.)
And if anyone IS thinking about going full Loki on me for my eyeball, my overly protective (yet terribly cute) 100+ lb dog will probably eat their face off (take that prospective eyeball stealer). He loves his mom, has separation anxiety, and takes the potential of being without his mom or the potential of his mom being hurt very seriously.
You can ask anyone in our neighborhood who he's scared completely without merit. Our mailman and FedEx guy won't even come up to the door anymore, they just sit outside in their truck honking their horn until I come outside. To be fair to them he does sound terrifying, I really don't blame them although it is annoying.
What I'm saying is, we have several levels of security guarding your information of both high and low tech varieties.
If we've bonded and had some kind of human connection (let's face it if you're reading this and we have, this is about eating, restaurants, and probably cake) we'll probably continue to chat like human beings. I don't share this information with anyone (although if it's funny I'll probably read it out loud to Sean) our second camera folk don't have access to this.
There's little I love more (besides cake and evidently demanding cats) than showing off our handiwork. It makes me feel all rosy on the inside.
If you hire us, that work includes you! (You go with your awesomeness!) Permission for this is in our contract and you absolutely have the right to strike this out (although I hope you won't) and we will comply 100% with your wishes ("As you wish..." Get it? The Princess Bride? Don't tell me if you don't get that.)
If you comment or like any of our social things on social sites you should know (seriously, you really should already know this) that what you say and like is totally public and therefore will live on forever on Facebook and Instagram and Myspace (OK, maybe not Myspace) possibly Google+ (actually they recently closed Google+ so probably not there either) and Twitter (if I'm feeling ambitious, but let's not push it).
Those sites are governed by their privacy policies and I don't have control over the stuff they collect about you, that's totally their thing.
Information use and sharing
We are the sole owners of the information collected on this site. We do not sell or rent this information to anyone, ever.
That said, let's talk about what we collect and how your information is used by us.
Personal and contact information including your name, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via social interactions or inquiring about our wedding video packages or if we're available to film your wedding.
Details (and copies) of your communications and interactions with us including by email, telephone (transcripts), post and online via webchat, the feedback button or on Harborview Studios website and social media channels.
Transaction details including payments from you for purchase of our services.
Your financial information including your payment card information (which is sent to PayPal or Stripe) when you make a purchase.
Information about how you use our app or website, and which websites you came to us from.
Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.
How and why we use your personal data
In the language below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide services to you.
What: Communicating with you
How: We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:
to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to our service that you have purchased from us or otherwise.
Why: Necessary for the performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests (to keep our records updated).
What: Market research
How: We may use the personal and contact information you have provided to ask you to take part in market research or a survey. We also use the results of any surveys or market research that you undertake to improve our app, our website, or our service.
Why: Necessary for our legitimate interests (to assess and improve our service and business).
How: We use information about your use of our website and technical information, including about your device or where you are accessing our website from, to optimize our service and to improve our website, services, direct marketing, client relationships, behavior profiling and experiences.
Why: Necessary for our legitimate interests (to measure the interactions with our website, to define types of couples interested in Harborview Studios, how couples use our wedding videos, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
How we use your personal data for marketing
We send your marketing communications through a number of different channels. You may receive newsletters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a submission form on our service., and/or have not asked us to stop sending marketing by email to you.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
Click 'unsubscribe' or update preferences in any email communication we send;
Contact us in writing; or
Email us at firstname.lastname@example.org
You have the right:
to ask us not to use your personal data for marketing
to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
to request from us access to personal information held about you (see below);
to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
to ask, in certain circumstances, to delete the personal data we hold about you;
to ask, in certain circumstances, for the processing of that information to be restricted.
By email to:
In order to request a copy of the personal data that Harborview Studios holds about you, please send your request in writing to the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
your full name;
the email address registered to your account;
a description of the data that you are requesting, including a date range;
proof of your ID;
the date of the request.
If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact us by email in the first instance.